Warranty Information

WARRANY INFORMATION FOR HOOKAP HOOKAH ONLY

  • Most of our scales are backed by a 10 year limited warranty; please verify if your scale falls in a 5, 10 or lifetime warranty before returning.
  • It is to the best of our ability to provide you with a great scale, however in case your scale incurs any normal defects we have you covered. Please refer to your user manual to verify which type of damage is covered by your warranty.
  • If your scale fails to work properly when used under normal conditions. Hookap Hookah will repair, or replace it without charge. If your model has been discontinued it could be replaced with a comparable model.
  • The end user is responsible for shipping charges to send the defective scale back to our warranty processing center. Hookap Hookah will pay the shipping cost to return the repaired or replaced scale. The warranties are valid in the USA only.
  • To obtain service under the terms of this warranty: Please call our warranty department at +1 (404) 729-1186 to obtain a RMA number and the return address before sending your scale in for service. You must ship us your scale, a copy of your original sales receipt and warranty card.

WARRANY INFORMATION FOR OTHER Non-Hookap Hookah

  • Please follow guidelines listed on products warranty cards.