Shipping & Ordering

TERMS AND CONDITIONS

  • Prices are subject to change without prior notice.
  • We are not responsible for misprints.
  • Our website office can be reached at +1 (404) 729-1186 Monday through Friday 10:00am to 7:00pm EST.
  • Website orders or E-mail orders are accepted as a sales order and may be followed up by a telephone call or email if your order includes out of stock items. Our website is located at Hookaphookah.com or you can E-mail us hookap.hookah@gmail.com.
  • Fax orders are accepted 24 hours a day at _ _ _ _ _ _ _ _ _.
  • Shipping Terms: All orders will be shipped out UPS (FedEx Ground upon request). Most shipments are shipped same day or next business day. Orders placed after 3pm EST are considered to be next day.
  • Payment Terms: Orders are shipped in any of the following: Prepaid Only, Credit Card (Visa, Mastercard, Discover, American Express).
  • Refused Shipments: If an order is refused, a customer will be charged a $25.00 or 10% restocking fee (whichever Is greater).
  • Damage Claims & Lost Shipments: You must notify us either by telephone or fax of damages or lost shipments within 48 hours of receipt or non-receipt of your package.
  • Returns must be made within 30 days of your purchase receipt. Please notify us as soon as possible.