Returns & Defective Items

TERMS AND CONDITIONS

RETURNS

  • ALL SALES ARE FINAL.  Return will not be accepted on merchandise.
  • All damaged and/or missing goods must be reported to us within 48 hours of receipt of your shipment. No claims for damaged or missing items can be made after this time frame.
  • All defective items to be returned must be reported to and listed on the Return Merchandise Authorization in order to receive replacement.
  • All products must be returned in their original packaging. Original packaging must be free of any defects. Swaps will not be given to items with any defects!
  • Digital scale returns must include all accessories and documentation (warranty card, user manual, batteries, expansion trays, lids, calibration weights, pouches, and battery compartment covers) in order to receive credit. Please note: scales out of calibration are not covered by the warranty. Please recalibrate scale before attempting to return. Scales that will not calibrate are covered by warranty.

DEFECTIVE

  • Defective merchandise will be shipped with the same or comparable product.
  • Our Return address is:

    Hookaphookah.com
    2791 Clairmont Rd,
    Atlanta GA 30329
    hookap.hookah@gmail.com
    +1 (404) 729-1186